Problems Printing? Take a look at our troubleshooting guide below.
The platform is designed to enable you to print coupons using popular operating systems, by downloading the Secure Print@Home application. When you first attempt to print a coupon the system will tell you whether or not you need to download the Secure Print@Home application to print a particular coupon.
How do I print my coupons?
Please switch on your printer and check that it is properly connected to your computer.
Please make sure the toner levels are sufficient, and there is paper in your printer.
Please make sure the printer is not preset to PDF.
You are now ready to print.
Why do I need to download the secure Print@Home application on my computer?
The Secure Print@Home application is coupon printing software to deliver a safe, secure coupon printing experience to you. It helps maintain the security and anti-fraud measures needed to print coupons over the internet.
You will need to install a secure application on your desktop or laptop. Installing is an easy one-time process
How do I install the new secure Print@Home software?
If you have never used our Secure Print@Home application before, you will be asked if you would like to download it first.
Before you begin printing your coupons, please check that you are using one of the following operating systems and browsers:
Windows 7 or higher
Mac OS X 10.9 (Mavericks) or higher
Internet Explorer 10 or higher
Firefox, updated version
Chrome, updated version
Safari 7 or higher
You will need to have already installed Microsoft's .NET Framework 4.0 in order to be able to run the secure Print@Home software. To check, open "control panel", then open "add/remove programs". If Microsoft NET Framework 4.0 or higher is not installed, or if you have an earlier version of NET (eg 3.5 or 2.0) you can either download and install this program from the Microsoft website, or you will be prompted to install it before you can install the secure Print@Home software.
Please note that printing from a mobile device (smartphones, tablets) is not presently supported. Printing is only supported from a laptop or desktop computer using a physical printer.
Make sure that your physical printer is connected and has paper and ink or toner. PDF printers or other file formats are not compatible.
What if I don’t have a printer?
The coupons are designed to be printed at home, which does require you to have access to a printer in order to access the offers.
Why can’t I save the coupons as PDFs or view them before I print?
Our secure print platform sends the coupons directly to your printer and prevents them from being displayed on the screen or saved as a PDF (or other file format.) This is a key security feature of our coupons and ensures they may not be tampered with or altered in any way.
Please check that your default printer is switched on and has paper and ink or toner.
What happens if I have multiple printers on the network? How do I get my coupons?
If you have access to multiple printers, please check that your default printer is configured correctly. To do this:
Click start > control panel > printers +faxes (you will be able to see a list of your printers.) Right click on the printer you wish to use and select "set as default printer".
Can I print my coupons in black & white?
Yes, retailers will accept Print@Home coupons printed in color or black and white. Please use recycled paper where possible to help protect the environment.
When does the coupon expire?
All coupons have an expiry date clearly printed on them. Don't forget to use your coupons before they expire!
Can I get my coupons via mobile phone or tablet?
No, coupons cannot be viewed or redeemed on mobile phones or tablets. You will need to print your coupons from a laptop or desktop and take them to your chosen retailer for redemption.
Why are there print limits for each coupon?
Brands set limits for coupon printing to control and keep track of the number of coupons distributed. This enables them to regulate the number of coupons in circulation to ensure availability to consumers and as a security measure to prevent misuse.
Generally you will not be able to print a coupon more than once. If you exceed the print limit of a coupon, the system will notify you and that particular coupon will not be printed.
Can I exchange coupons for cash?
Coupons cannot be redeemed for cash, nor may they be sold, exchanged or replaced. They may only be used in retailers as part payment in the purchase of the product indicated in the promotion.
Are coupons accepted in all retailers?
Coupons are accepted at grocery, drug and mass stores in the US. The retailer reserves the right not to accept coupons. Some coupons can only be used in specific retailers and where this is the case, it will be highlighted on the coupon.
Coupon printing is not supported on mobile devices.
Provide your email address and we will send you a link to this page that you can visit when you are at a computer that is attached to a printer.
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On any ONE (1) Splenda® Sweetener Product
For the best results printing coupons...
Turn on your printer and make sure it's connected to your computer.